Shipping policy
Rocky's Place — Shipping Policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer the following shipping options at checkout:
- Free Standard Shipping — On all orders $150 and over
- Standard Shipping — $8.00 | Estimated delivery: 5–7 business days
- Express Shipping — $15.00 | Estimated delivery: 2–3 business days
Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package directly through the USPS's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Delivery Issues If your package is lost, damaged, or significantly delayed, please contact us within 30 days of the estimated delivery date and we'll work to make it right. Reach out at rockysplace1204@gmail.com or 605-254-5571
Questions? We currently ship within the United States only. For any shipping questions, contact us at rockysplace1204@gmail.com or 605-254-5571. We're happy to help!