Returns & Refunds Policy

At Rocky’s Place, we want you and your pets to love every purchase. Because many of our products are consumable or wellness-related, we have a few guidelines in place to ensure product safety and quality for all customers.

 

Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. 

To qualify for a return:

• Item must be unused and in original packaging
• Tags must still be attached (if applicable)
• Products must be accompanied by proof of purchase

To start a return, you can contact us at rockysplace1204@gmail.com. Please note that returns must be sent to the following address: 251 N Cliff Ave. Suite #5, Harrisburg, SD 57032

Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Opened food or treats
• Opened supplements or wellness products
• Used toys or accessories
• Clearance or final sale items
• Gift Cards

Damages and issues
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at rockysplace1204@gmail.com.

Please include:

• Your order number
• Photos of the item/package
• A brief description of the issue

We'll work quickly to make it right.

Refunds

Approved returns will be refunded to the original payment method once the item has been received and inspected.

Please allow:

• 3–5 business days for processing
• Additional time depending on your bank or payment provider

Original shipping charges are non-refundable.

 

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, we recommend placing a new order and returning the eligible item separately.

 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our end or a damaged item.

 

Questions?

We’re always happy to help.

Please contact us at:
rockysplace1204@gmail.com
605-254-5571

Thank you for supporting Rocky’s Place — where healthier pets and thoughtful products come first. 🐾